Terms of Service

Last updated October 9, 2026

1. Agreement and eligibility

These Terms of Service ("Terms") are a binding agreement between you and [LEGAL ENTITY NAME, e.g. PK Eats LLC], a [STATE] limited liability company ("PK Eats," "we," "us"). They cover the website at pkeats.com, the PK Eats Discord server, and any related services (the "Service").

You accept these Terms by checking the box or clicking "I agree" when you create an account or place your first order. If you do not agree, do not use the Service.

Please read Section 10 carefully. It requires most disputes to be resolved by individual arbitration and waives class actions, unless you opt out within 30 days.

You must be at least 18 years old to create an account, add funds, or place orders. If you are between 13 and 17, you may use the Service only with a parent or legal guardian who agrees to these Terms on your behalf and is responsible for your use, including all deposits and orders. The Service is not for anyone under 13.

2. What PK Eats is, and is not

PK Eats is an independent ordering service. When you place an order, we act as your agent and place it with a third-party restaurant or delivery provider (a "Merchant") using the details you give us.

• We are independent. PK Eats is not owned by, affiliated with, endorsed by, or sponsored by Wonder Group, Inc. or any restaurant or delivery company. "Wonder" and other Merchant names and marks belong to their owners and are used only to identify where your order is placed.
• Merchants are responsible for the food. Merchants prepare, package, and deliver your food, and set their own menus, prices, availability, and delivery times. We do not cook, handle, or deliver food.
• Merchant terms may apply. Your order may also be subject to the Merchant's own terms and policies.

3. Your account

You sign in with Google or Discord. You are responsible for keeping that account secure and for all activity under your PK Eats account. One person per account; accounts cannot be shared, sold, or transferred.

Tell us right away at pkeats9@gmail.com if you think someone has accessed your account without permission. We are not responsible for losses caused by your failure to secure your Google or Discord account, but we will investigate any reported unauthorized use in good faith.

4. Your PK Eats balance

Your balance is a prepaid amount you can spend on orders. Deposited money remains yours and you can get it back on request; promotional credits work differently.

• Deposits. You add funds through the payment methods we list (currently Venmo, PayPal, and Zelle). Funds appear after we confirm the payment, usually within [X hours]. Deposits are limited to $6 to $1,000 per transaction and a total balance of [AMOUNT].
• Withdrawing unused deposits. You may ask us to return your unused deposited balance at any time by emailing pkeats9@gmail.com. We will send it to the original payment method within 10 business days, minus any payment-processor fee we are charged, which we will tell you before sending.
• Credits. Rewards, promotional, and goodwill credits are not cash, have no cash value, cannot be withdrawn or transferred, and may expire as stated when issued. We spend credits before deposited funds unless the law requires otherwise.
• No interest. Your balance does not earn interest and is not a bank account or deposit insured by the FDIC.
• Errors. If your balance looks wrong, contact us within 60 days. We will investigate and correct confirmed errors.
• Closing your account or the Service. If you close your account, or we close it or shut down the Service, we will return your remaining deposited balance to you, except amounts tied to fraud or chargebacks.
• Inactive balances. If your account is inactive for [X] months, we will try to contact you and will handle any unclaimed balance as required by [STATE] unclaimed property law.

5. Orders, prices, and fees

Before you pay, checkout shows an itemized total: menu prices, taxes, delivery fees, any PK Eats service fee, and tip. Your balance is charged only when you confirm, and an unpaid checkout expires after 15 minutes.

• Our prices may differ from the Merchant's. Menu prices on PK Eats may be higher than ordering directly from the Merchant. Any PK Eats service fee or markup is shown at checkout before you pay.
• Fee changes. We may change fees for future orders. Changes never apply to an order you have already confirmed.
• Taxes. Prices include or show applicable sales taxes as calculated by the Merchant or as required by law.
• Tips. Tips go to the Merchant or delivery provider as entered.
• Your responsibility. Check your items, address, and pickup or delivery choice before paying. We place the order exactly as you submit it.
• Order not placed. If we cannot place an order after you pay, we return the full amount to your balance, and you may then withdraw it under Section 4.

6. Food, allergens, and delivery

We pass along menu and allergen information from Merchants but cannot verify it, so contact the Merchant directly about any allergy before ordering.

• Allergens. Menu descriptions, ingredients, nutrition, and allergen details come from Merchants and may be incomplete, out of date, or wrong. Food may be prepared in kitchens that also handle common allergens. If you have a food allergy or dietary restriction, confirm with the Merchant before ordering.
• Food safety and quality. Merchants are solely responsible for how food is prepared, handled, packaged, and delivered, and for its quality and safety.
• Alcohol and age-restricted items. We do not sell alcohol, tobacco, or other age-restricted items through the Service.
• Delivery. Delivery times are estimates set by the Merchant or delivery provider. We are not responsible for delays, but see Section 7 for order problems.

7. Refunds and order problems

Report a problem within 48 hours of your order and we will try to get it fixed or refunded.

1. Email pkeats9@gmail.com or post in the PK Eats Discord server with your order number, what went wrong, and photos if relevant.
2. We will pass the issue to the Merchant and request a refund or replacement on your behalf.
3. Refunds we obtain, or choose to give, are credited to your balance by default. You may ask for refunds of deposited funds to be returned to your original payment method under Section 4.

We decide goodwill credits case by case. Nothing in these Terms limits any refund right you have under law.

8. Acceptable use and suspension

You may not misuse the Service. In particular, you may not:

• commit fraud, or file chargebacks or payment disputes for orders you received;
• use a payment account or identity that is not yours;
• resell orders or balances, or use the Service for any illegal purpose;
• harass Merchants, drivers, our staff, or other users;
• scrape, overload, reverse engineer, or try to break or get around the Service's security.

We may suspend or close accounts that break these rules. We will usually tell you why and give you a chance to respond, unless that would risk fraud or harm. If we close your account, Section 4 governs your remaining balance.

9. Disclaimers, limitation of liability, and indemnity

Disclaimer. The Service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee the Service will be uninterrupted or error-free, or that any Merchant will accept or fulfill an order.

Limitation of liability. To the fullest extent the law allows:

• we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data;
• we are not liable for the acts or omissions of Merchants or delivery providers, including food quality, safety, allergens, or delivery;
• our total liability for any claim relating to the Service is limited to the greater of (a) the amount you paid for the order the claim relates to, or (b) [AMOUNT, e.g. one hundred US dollars].

These limits do not apply to liability that cannot be limited by law, such as for our gross negligence, fraud, or willful misconduct, and do not reduce your right to withdraw your deposited balance.

Indemnity. You agree to cover our reasonable losses and costs, including legal fees, from claims by third parties arising from your breach of these Terms or your misuse of the Service.

10. Resolving disputes

Most disputes go first to informal talks, then to individual arbitration, not court or class actions.

• Talk to us first. Before filing any claim, email pkeats9@gmail.com with a description of the dispute. We both agree to try to resolve it informally for 30 days.
• Arbitration. If we cannot resolve it, the dispute will be settled by binding individual arbitration administered by [the American Arbitration Association under its Consumer Arbitration Rules]. For claims under [AMOUNT], we will pay the filing fees beyond what you would pay to file in court. The arbitration may be held by phone or video, or in your home county.
• Small claims. Either of us may instead bring an individual claim in small claims court.
• Class action waiver. Claims may be brought only individually, not as a plaintiff or class member in any class, consolidated, or representative proceeding.
• Opt out. You can opt out of this arbitration agreement by emailing pkeats9@gmail.com within 30 days after you first accept these Terms, with your name and the words "arbitration opt-out."
• Governing law and venue. These Terms are governed by the laws of [STATE], without regard to conflict-of-law rules. Any matter not subject to arbitration will be heard in the state or federal courts in [COUNTY, STATE].

11. Changes, termination, and contact

• Changes to these Terms. We will give at least 14 days' notice of material changes by email or a notice when you sign in, before they take effect. Changes apply going forward, never to orders already placed or disputes already raised. If you do not agree, you may close your account and withdraw your deposited balance.
• Termination. You may stop using the Service and close your account at any time. Sections 4 (balance return), 9, 10, and 11 survive termination.
• General. If any part of these Terms is unenforceable, the rest stays in effect. Our failure to enforce a term is not a waiver. You may not transfer these Terms; we may transfer them to a successor that takes over the Service and its balance obligations. These Terms and our Privacy Policy are the entire agreement between us.
• Contact. [LEGAL ENTITY NAME], [MAILING ADDRESS], pkeats9@gmail.com.